Matt Taylor · Huntersville, NC
I lead enterprise IT operations while staying deeply technical: architecture, automation, integrations, and platform delivery. This site highlights the work most relevant to employer conversations: what role I hold now, what I recently shipped, and the skills I use in production.
Oct 2022 – Present
Hired as IT Manager in Oct 2022, promoted to IT Director effective May 16, 2024. National food brokerage that scaled from ~650 users / 40 offices in 2024 to more than 1,000 users / 80+ sites by 2026 via acquisitions and MSP-to-internal absorption. Hands-on the whole time.
Read role details →Early 2026
Internal Python + Supabase platform unifying the IT team's source systems (Freshservice ITSM, Microsoft Graph for Entra/Intune, ScreenConnect, Cisco Meraki, Bitdefender GravityZone, Action1) into one analyzable store. Runs a live conversational Claude agent — plain-language requests in private ticket notes, whole-ticket reasoning with subject-person resolution and screenshot vision, a Haiku→Sonnet→Opus escalate-on-low-confidence cascade with the confidence band named on every note, and a wide confirm-gated action surface (machine fixes, Exchange changes, password/MFA resets, groups, scheduled offboarding). Judgment belongs to the model, guardrails to the writes: analysis is unconstrained; nothing changes without an explicit confirm.
Python · Supabase · Azure Functions
Since 2022
Multi-year program bringing a national company that grew through acquisition onto one standardized IT operating model: a single tenant, one network and phone standard, one endpoint and security baseline, and one service desk across 80+ locations.
Microsoft 365 / Entra ID · Movebot · PowerShell
Since 2024
Own the company-wide AI program end to end across roughly 1,000 employees: a three-tier governance framework plus the rollout itself. Authored the corporate AI Policy (co-owned with HR and Business Intelligence) covering approved tools, a Protected Information definition, output ownership, and incident response; a separate AI-Assisted Development Policy governing sanctioned tooling, private source control, secrets management, and least-privilege access for anyone building with AI; and a 22-section developer handbook with eleven how-to guides (including end-to-end Microsoft Graph tutorials in PowerShell and Python) plus a production-ready repo template. Backed by a managed developer platform: an isolated non-production tenant, per-developer domain-joined workstations, and a dev-to-production least-privilege promotion flow. Rollout centers on Claude Enterprise, Claude Code, GitHub Copilot, and Microsoft Copilot Studio agents, all governed under one policy.
Claude Enterprise · Claude Code · GitHub Copilot
If your team needs a leader who can both set technical direction and execute hands-on, I’m open to the right opportunities. LinkedIn ↗ is the easiest way to reach me.